Order execution regulations

1. GLOSSARY

Contractor – STUDIO PLUS SC
Client – a natural person, as well as natural persons who run a sole proprietorship, entrepreneurs
Order – an individual order placed by the Client

2. GENERAL PROVISIONS

1. These regulations specify the rules for accepting and executing orders, collecting or shipping goods, payments, complaints, regarding all Orders carried out by Studio Plus s.c.
2. Each Client has the opportunity to read these regulations by visiting the website www.studioplus.pl
3. The sale is based on the regulations that are in force at a given time
4. In matters not regulated in these regulations, the provisions of the polish Civil Code and other provisions of polish applicable law shall apply

3. TERMS OF USE OF THE SERVICES OF STUDIO PLUS S.C.

1. By placing an order, the client accepts these regulations
2. Orders are accepted by the Contractor in electronic form via e-mail
3. Orders are accepted for execution when the Client accepts the design and valuation and pays the Proforma invoice in the agreed amount

4. IMPLEMENTATION OF THE VALUATION

1. Prices are set individually depending on the project
2. The prices in the valuation are net amounts + VAT 23%. Clients operating in EU countries are exempt from paying VAT and settle on a net basis, provided they have the right to do so. On the day of issuing the invoice and shipping the goods, the Client’s VAT number / Vies must be active, which is verified on the website https://ec.europa.eu/
3. The valuation is valid for 20 days from the date of sending it by the Contractor’s employee, unless it is stated otherwise in the content of the
valuation. After this date, the presented valuation may change. Recalculation should be made before implementation
4. Each change in the technical parameters of the Order involves recalculation of the valuation

5. PAYMENT PROCESSING

1. Acceptance of the Order requires payment of 50% of the value by the Client. The rest of the payment must be made before the reception or shipment
2. Transport cost – this is an additional service, so it is an additional item in the Order. The cost of transportation determined individually at the time of acceptance of the order for execution shall be confirmed
3. The Client accepts the issuance of invoices in electronic form by the Contractor

6. TIME LIMIT FOR COMPLETION

1. The completion date is set individually for each project
2. The agreed completion date is counted from the date of posting the prepayment to the Contractor’s account and acceptance of the production files by the Client
3. All changes in technical parameters after acceptance (if they can still be introduced) involve an extension of the agreed completion date and a recalculation of the price

7. RIGHT TO WITHDRAW FROM THE CONTRACT

1. The Client has no right to withdraw from the contract because the Order is created according to the Client’s specifications and for his individual needs.

8. COMPLAINT CONDITIONS

1. In the event of an irregularity, the Client informs the Contractor immediately after noticing the fault by sending an e-mail message with a detailed description, photos of both the damage and the general image of the product
2. Clients’ complaints are considered immediately, no later than 14 days from the date of receipt of the notification
3. Entrepreneurs cannot benefit from the warranty
4. The Client is obliged to provide the complained product or send photos via email in order to clarify the problem
5. Each complaint is considered individually
6. When receiving the parcel, in the presence of the courier, the Client is obliged to check the product in terms of quantity and quality. If any shortages or damage are found, an entry must be made on the delivery document and a damage report must be prepared. Lack of such an entry will not allow us to effectively submit claims to the carrier. Therefore, the complaint will not be accepted
7. In order to file a claim for transport damage, it is necessary to retain the transport packaging and pallet. If you receive a damaged parcel, please inform us immediately and send us a scan of the written report and photos of the packaging and any damage. The Client has 3 days to send the documentation to the Contractor
8. Acceptance of files means approval of the entire Order, both graphically and technologically. The responsibility for accepting an incorrect file lies with the Client
9. The Contractor does not consider complaints related to substantive errors after the Client has accepted the production files.

9. PERSONAL DATA PROTECTION

1. The purpose of the Personal Data Protection Policy is to introduce and maintain proper protection of personal data required by the provisions of
Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 and the Personal Data Protection Act (Journal of Laws of 2018, item 1000) in connection with with the processing of personal data in Studio Plus s.c.
2. The administrator of your personal data is Studio Plus s.c., based in Białystok 15-519, ul. Korzeniowskiego 8, NIP 542-22-04-101, REGON 050538918
3. You can contact the Administrator in writing, via traditional mail to the following address: Korzeniowskiego 8 15-519 Białystok or e-mail biuro@studioplus.pl
4. The Data Protection Inspector at Studio Plus s.c. has not been appointed
5. Personal data are processed pursuant to Art. 6 section 1 letter F GDPR, i.e. v based on the necessity of processing for purposes arising from the legitimate interests pursued by the Administrator
6. The legitimate interests pursued by the Company consist in offering products and services to clients as part of its business activities
7. Personal data is processed manually and automatically
8. The administrator processes personal data to the extent that they are made available by public sources, i.e., among others: from the Register of
Entrepreneurs of the National Court Register (KRS), the Central Registration and Information on Economic Activity (CeiDG); Internet, stock exchanges
9. The data will not be made available to entities other than those authorized by law
10. The data will not be transferred to a third country/international organization
11. The Administrator makes every effort to provide the stored personal data with means of physical, technical and organizational protection against accidental or intentional destruction, accidental loss, alteration, unauthorized disclosure, use or access, in accordance with all applicable regulations.
12. In connection with the processing of personal data, you have the right to:
a. request from the Administrator access to your personal data,
b. request from the Administrator to correct your personal data,
c. request that the Administrator delete your personal data,
d. request from the Administrator to limit the processing of your personal data,
e. object to the processing of your personal data,
f. transferring your personal data
g. submit a complaint to the supervisory authority,
h. to be subject to profiling

10. FINAL PROVISIONS

1. The Contractor reserves the right to change these regulations. If it changes, it will be published on the website www.studioplus.pl
2. Clients whose Order was accepted before the changes to the Regulations came into force are subject to the current Regulations
3. In matters not regulated by these Regulations, the relevant provisions of generally applicable law will apply
4. The Client declares that he has read the terms and conditions contained in these Regulations and that he accepts them and undertakes to comply with them
5. Last update of the Regulations on December 27, 2023
6. The parties agree that in matters not regulated by this agreement, the provisions of the polish Civil Code shall apply
7. All disputes that may arise in connection with the implementation of the contract will be resolved amicably between the parties
8. Disputes that cannot be resolved amicably without filing a court case will be resolved by the commercial court having jurisdiction over the Client